Frequently Asked Questions  

1、Are the crystals natural?

 Yes, our crystals are natural and carefully selected. Since each crystal is formed by nature, every piece has its own unique colors, patterns, and natural characteristics.

2、Are all bracelets handmade?

Yes, each bracelet is carefully handmade with attention to detail. Slight differences between pieces are normal and make every bracelet unique.

3、Can I wear it every day? 

Yes, you can wear your crystal bracelet every day. However, we recommend treating it gently to maintain its beauty and quality.

4、Can it get wet? 

Our bracelets can handle occasional contact with water, but we recommend avoiding prolonged exposure to water, especially salt water, swimming pools, or hot water, as it may affect the materials and appearance.

5、How do I clean it? 

You can gently clean your bracelet with a soft, dry cloth. Avoid using harsh chemicals or cleaning products. Handle your crystal bracelet carefully to preserve its natural beauty.

 

6、How long does shipping take? 

Shipping times vary depending on your location and shipping method. Orders are usually processed within a few business days, and estimated delivery times will be shown at checkout.

7、Can I customize it? 

Yes, we offer customization options for selected products. Please contact us with your requirements, and we will do our best to create a bracelet that suits your preferences.

8、How do I measure my bracelet size? 

To find your bracelet size, measure your wrist with a measuring tape or a piece of string. Wrap it around your wrist comfortably and check the length. We recommend adding a little extra space for a comfortable fit.

9、What if I choose the wrong size? 

If you select the wrong size, please contact us as soon as possible. We will help you find the best solution according to your order status and our return/exchange policy.

10、What payment methods do you accept?

We accept major payment methods, including credit cards, debit cards, and other secure online payment options available at checkout.

 

Delivery time  

Depending on your location and the selected delivery method, the delivery time may vary.

Estimated delivery time:

United States: 7-15 working days

Please note that the delivery time is an estimate and may vary due to customs clearance, holidays, weather conditions, or other factors beyond our control.

 

Freight  

The shipping cost is calculated based on your location and order details. The exact shipping fee will be displayed during checkout before payment.

 

Order Tracking  

Once your order is shipped, you will receive a confirmation email containing tracking information. You can use the tracking number to check the status of your package.

 

Shipping  

We offer international shipping to customers around the world. Please make sure your shipping address and contact details are correct and complete when placing your order to avoid any delivery issues.

Tariffs and import duties

 

International orders may be subject to customs duties, taxes, or fees depending on the regulations of your country. Any additional charges are the responsibility of the customer.

 

Lost or damaged package

We carefully package each order to ensure safe arrival. If your package is lost or arrives damaged, please contact us with your order information, and we will assist you in resolving the issue.

 

Contact Us  

If you have any questions regarding transportation, please feel free to contact our customer support team.

Email  :shuaitaochang98@gmail.com

 

How to measure wrist size?

How to measure the appropriate bracelet size for you

Use a soft measuring tape or a thin string to measure the circumference of the narrowest part of your wrist.

Do not fasten too tightly, maintain a natural and comfortable fit.

If using a thin string, mark the overlapping position, then measure the length with a ruler.

 Compare the measurement results with the bracelet size displayed on the product details page to select the appropriate size.

Suggestion  :

 For a snug fit: wrist circumference + approximately 1–1.5cm

For a loose fit: wrist circumference + approximately 2–2.5cm

If you are between two sizes, it is recommended to choose the larger one.

 Privacy Policy  

 We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

We may collect: name, email address, shipping address, contact phone number, payment information, order information, website browsing data (Cookies)

We use the information we collect to:

Process, fulfill, and deliver your orders

Provide customer service and support

Send important updates related to your orders

Improve our website, products, and overall shopping experience

Send promotional emails or marketing communications only when you have given your consent

We respect your privacy and do not sell, rent, or share your personal information for commercial purposes.

 

Terms of Service

Welcome to our independent website. Accessing the site or purchasing products indicates your agreement to comply with these Terms of Service.

The main content includes:

1. Website usage

Users must use the website legally and shall not engage in any illegal or unauthorized activities.

2. Product Information  

We strive to ensure that all product images, descriptions, and pricing information are accurate. However, as natural crystals are formed by nature, each piece is unique and may vary slightly in color, texture, size, and shape. These natural variations are part of the beauty and authenticity of each crystal and are not considered defects.

3. Order and Payment

Customers must provide accurate and complete information. All orders require confirmation and will be processed based on inventory availability.

4. Price  

Product prices may be adjusted at any time, and the website reserves the right to modify prices or correct erroneous information.

5. Delivery  

Delivery time and costs are subject to the delivery policy. We are not responsible for delays caused by uncontrollable factors such as logistics companies, customs, or weather conditions.

6. Returns and exchanges are processed in accordance with the website's "Return Policy."

7. Intellectual property  

The images, text, logos, designs, and other content on the website are all owned by the brand and may not be copied or used without permission.

8. Disclaimer  

Our products are designed for personal enjoyment, decorative purposes, and mindfulness practices. They are not intended to diagnose, treat, cure, or prevent any medical conditions, and we do not make any medical claims or guarantees regarding their effects.

Contact Us  

Thank you for visiting Fanyao!

If you have any questions about our products, orders, shipping, returns, or anything else, please don’t hesitate to reach out to us. Our dedicated customer support team is always here to help and will get back to you as soon as possible.

Contact Information  :

Customer Service Email  :shuaitaochang98@gmail.com

Customer service working hours:

Monday to Friday 9:30 AM – 7:00 PM (local time).

We typically respond to your email within 24–48 hours.

Frequently Asked Questions (FAQ)  

You can contact us for inquiries regarding:

 product information, crystal material bracelet size selection, order status tracking, delivery progress, return and exchange issues, and customization requests.

Contact Us  

Please send an email to: shuaitaochang98@gmail.com

To help us process your issue more quickly, please provide the following in your email: order number (if applicable), the email address used for purchase, a description of the issue, and relevant images (if needed).

We are delighted to assist you and ensure you have a pleasant shopping experience.  

Thank you for choosing Fanyao!